Support
WardRun is a free game about life in a made-up hospital. Its hospital, people and cases are fictional, and it is not medical advice. WardRun is made and published by ben.devmax, an independent developer in Malaysia. The iPhone, iPad and Android apps are published on the App Store and Google Play by HYDRAS MEDICAL SDN. BHD., Malaysia, for ben.devmax.
Contact us
Write to dev@wardrun.app, or tap Settings → Feedback / Report in the game. We read every message.
How do I move my progress to another device?
Use Settings → Sync devices. On the first device, tap "Make a code here". On the other device: Settings → Sync devices → I have a code. The code works once, for 15 minutes. You can also tap "Create account" in Settings (free, no email): its account code brings your progress back on a new phone or browser.
How do I delete my data?
Your account and shared save: Settings, General, Your account, "Delete account…" (or Settings, Sync devices, Unlink…, "Delete the shared save"). For anything else we hold, write to dev@wardrun.app. You do not need the app to ask. The full list is in the Privacy Policy: Your rights, and deleting your data.
Purchases
A few Locker items can be bought with real money: on the website, wardrun.app, through Stripe, and in the iPhone, iPad and Android apps through the App Store or Google Play. In an app, tap Restore purchases in the Locker first; refunds for app purchases are handled by Apple or Google. A website item did not unlock, or you were charged twice? Write to dev@wardrun.app or tap Feedback / Report in Settings, with your Stripe receipt.
Age
WardRun is for ages 13 and above. In the apps, a player under 13 plays on their own: co-op, voice chat, the boards, Sync and feedback are switched off, and nothing is sent from that phone.
Reporting a player
In a co-op room or on a board, tap "Report or block a player". A blocked player disappears from your game and you will not hear them. In an open room (Quick Join), the host can send someone out.
The camera makes me dizzy
Turn on Comfort view in Settings, Visual, for a calmer camera. If you still feel unwell, stop playing.
Languages
WardRun is in English, Bahasa Melayu, Chinese and Tamil. Change it with the language button on the title screen, or in Settings, General, Language.
Sokongan
WardRun ialah game percuma tentang kehidupan di sebuah hospital rekaan. Hospital, orang dan kesnya rekaan semata-mata, dan ia bukan nasihat perubatan. WardRun dibuat dan diterbitkan oleh ben.devmax, pembangun bebas di Malaysia. Aplikasi iPhone, iPad dan Android diterbitkan di App Store dan Google Play oleh HYDRAS MEDICAL SDN. BHD., Malaysia, untuk ben.devmax.
Hubungi kami
Tulis kepada dev@wardrun.app, atau tekan Tetapan → Maklum balas / Aduan dalam game. Kami membaca setiap mesej.
Bagaimana nak pindah kemajuan ke peranti lain?
Guna Tetapan → Sync peranti. Di peranti pertama, tekan "Buat kod di sini". Di peranti satu lagi: Tetapan → Sync peranti → Saya ada kod. Kod itu boleh guna sekali, selama 15 minit. Anda juga boleh tekan "Cipta akaun" di Tetapan (percuma, tanpa e-mel): kod akaun membawa kemajuan anda kembali di telefon atau pelayar baru.
Bagaimana nak padam data saya?
Akaun dan simpanan dikongsi: Tetapan, Umum, Akaun awak, "Padam akaun…" (atau Tetapan, Sync peranti, Unsync…, "Padam simpanan kongsi"). Untuk apa-apa lagi yang kami simpan, tulis kepada dev@wardrun.app. Anda tidak perlu aplikasi untuk meminta. Senarai penuh ada di Dasar Privasi: Hak anda, dan memadam data.
Pembelian
Beberapa item di Locker boleh dibeli dengan wang sebenar: di laman web wardrun.app melalui Stripe, dan dalam aplikasi iPhone, iPad dan Android melalui App Store atau Google Play. Dalam aplikasi, tekan Pulihkan pembelian di Locker dahulu; refund untuk pembelian dalam aplikasi diuruskan oleh Apple atau Google. Item dari laman web tak masuk atau tercaj dua kali? Tulis kepada dev@wardrun.app atau tekan Maklum balas / Aduan di Tetapan, bersama resit Stripe anda.
Umur
WardRun untuk umur 13 tahun ke atas. Dalam aplikasi, pemain bawah 13 tahun bermain seorang: co-op, voice chat, papan markah, Sync dan maklum balas dimatikan, dan tiada apa-apa dihantar dari telefon itu.
Melapor pemain
Dalam bilik co-op atau di papan markah, tekan "Laporkan atau sekat pemain". Pemain yang disekat hilang dari permainan anda dan anda tidak akan mendengarnya. Dalam bilik terbuka (Quick Join), hos boleh mengeluarkan seseorang.
Kamera membuat saya pening
Hidupkan Comfort view di Tetapan, Visual, untuk kamera yang lebih tenang. Berhenti bermain jika anda masih rasa tidak sihat.
Bahasa
WardRun ada dalam bahasa Inggeris, Bahasa Melayu, Cina dan Tamil. Tukar di butang bahasa pada skrin utama, atau di Tetapan, Umum, Bahasa.